Frequently asked questions
How does the booking and calendar process work?
You place an order here online. You will be prompted to book a convenient time for your consult session and prompted to add a calendar reminder link to your personal calendar. You will then be prompted to process payment for your service. As soon as your order is complete, we will send an immediate confirmation. An email will be sent within one business day to gather survey, or needs assessment, if included in your service (see descriptions on services). You will receive an email reminder as the consulting session nears.
The initial consult is done via phone (or video skype for Complete Executive Services). The consult is our strategy session and an important opportunity to get to know you, find out exactly where you are in your career/job search, and learn about your specific goals and needs.
What is your guarantee policy?
Once a session is completed, we cannot issue a refund for consulting service time alloted and exhausted. If you are not satisfied, in nearly all cases your coach will be able to help you find a resolution, as long as you communicate with them.
What is your refund policy?
Payments for completed services are non-refundable. Service is considered complete after first consultation meeting. If you order a service and do not utilize all the components, we do not adjust pricing. We will accommodate should you wish to delay any project for 21 days. Should you need an extension, we will work to accommodate you.
What is your cancellation & reschedule policy?
The time slot is reserved and allocated to a client in advance during the booking process. We require a 24-hour notice to reschedule. We will allow 1 reschedule per service before it is considered a completed.
How long will my project take?
At the end of the initial consult, we’ll quote you a draft delivery date for physical items such as Resumes, LinkedIn profiles, and Reports. For Reports, Resumes and LinkedIn Profiles, we typically run about 5-7 business days. For cover letters, we have a 2-3 business day turnaround. Any other services you have ordered as part of your package can be scheduled when you are ready.